Helpline Advisor

  • Progressive peak body for dementia
  • Part time 0.6 EFT, fixed term opportunity until June 2022
  • Attractive salary packaging options


Dementia Australia is a well-known and respected organisation transforming the experience of people impacted by dementia by elevating their voices and inspiring excellence in support and care free from discrimination


We are currently seeking a Helpline Advisor on a part time, fixed term contract until 30 June 2022 to be based within our National Dementia Helpline team at North Ryde. You will be supporting the wider community by providing telephone and online information, brief counselling and support services about dementia and memory loss to people with dementia, their families, carers and to health/allied health professionals. 


This role will consist of 22.8 hours per week. Helpline operating hours are between 8.00am and 10.00pm (8.00am to 11.00pm during daylight savings) and availability across this time range is needed to support rostering requirements with the possibility of working some shifts from home.


To be successful in the position, you will meet the key selection criteria, be a team player and show an absolute commitment to the delivery of high quality dementia services and support.


Key Selection Criteria:

  1. Registration with, or eligibility for membership of, a relevant professional body or association (e.g. Australian Health Practitioner Regulation Agency, Australian Counselling Association, Australian Association of Social Workers or Psychotherapy and Counselling Federation of Australia)
  2. Proven experience in the provision of telephone counselling services
  3. Experience of working in a high volume contact centre environment
  4. Understanding of community health services, aged care sector and NDIS
  5. Knowledge of dementia and its’ impact on people diagnosed with dementia, families and carers
  6. Excellent verbal, interpersonal and written communication skills, including well-developed case note, and record keeping skills
  7. Computer literacy across a range of relevant applications, including Microsoft Office, word processing and Outlook


Essential:  Relevant qualifications e.g. counselling, nursing, psychology, social work or occupational therapy, eligibility for membership of related professional association and contact centre experience.

In return, you will be offered a flexible and supportive work environment as well as a number of attractive staff benefits. You will be making a difference in the lives of people living with dementia, their families and friends.


The position description can be found here.


For role enquiries, please contact Almaza Convery on 02 8397 5417.


To apply, please email a resume accompanied by a cover letter addressing your response to the key selection criteria to   


Please note: Applications that do not contain a covering letter that addresses each of the key selection criteria will not be considered.


Applications will be considered as soon as received.

North Ryde, Sydney, NSW